Privacy Policy

1、Information We Collect

Depending on the features you use, we collect the following information:

• Account Information: registration email, account identifier, login authentication information, and the notification email you set.
• Transaction Information: order number, plan information, payment amount, payment status, transaction identifier, and refund records. When applying for an invoice, we also collect the invoicing information you provide.
• Service Information: proxy configuration, sub-accounts, IP whitelist, traffic or bandwidth usage.
• Access Information: IP address, device and browser information, referral source, page views, and interaction records.
• Communication Information: contact information, inquiry content, and related attachments you provide when contacting customer support.

2、Purposes of Information Use

We use the above information to:

• Create and manage accounts, provide proxy connections, authentication, and usage statistics;
• Process orders, payments, refunds, and invoices;
• Send verification codes, transaction notifications, security notifications, and service reminders;
• Provide customer support, troubleshoot issues, and prevent fraud or service abuse;
• Analyze website usage, improve product experience, and measure advertising effectiveness;
• Comply with applicable legal obligations.

Information necessary for accounts, orders, and proxy services is used to perform the service contract; optional processing that requires consent under law will be subject to your separate consent. Other processing is carried out based on grounds permitted by applicable law.

3、Information Sharing

To provide services, we may provide relevant information to payment, cloud hosting, security protection, and customer support service providers to the extent necessary, and we require service providers entrusted with processing information to fulfill corresponding confidentiality and security protection obligations.

We may also disclose necessary information as required by applicable law. In the event of a merger, acquisition, or business transfer, the transfer of involved information will be subject to protective measures in accordance with law and we will fulfill notification obligations.

4、Information Retention and Security

We retain personal information only for the period necessary to achieve the purposes described in this policy. The retention period is determined based on service provision, transaction and after-sales processing, security needs, and applicable legal requirements.

When information is no longer needed, we will delete or anonymize it; except for transaction and other records that must continue to be retained in accordance with law.

We adopt technical and managerial measures appropriate to the information risk to prevent unauthorized access, leakage, tampering, or loss. In the event of a personal information security incident, we will take handling and notification measures in accordance with law.

5、Your Rights

Under applicable law, you may request access to, a copy of, correction of, or deletion of personal information, cancel your account, withdraw consent, and restrict or object to certain processing. Where applicable, you may also request data portability or lodge a complaint with a competent authority.

Please submit requests via support@sk5data.com. We may perform necessary identity verification and will respond within the time period prescribed by applicable law.

After account cancellation, we will delete or anonymize information that is no longer needed; except for transaction and other records that must be retained in accordance with law.

6、Policy Updates and Contact Us

We may update this policy based on service or legal changes. Major changes will be notified through website prompts, email, or other appropriate means; where re-consent is required by law, we will separately seek consent.

If you have any questions, please contact: Email: support@sk5data.com